At metazqvr, your satisfaction is our top priority. If your purchase doesn’t fit or meet your expectations, our return and exchange process is designed to be quick and easy.
Returns & Exchanges Window
You may return or exchange your shoes within 30 days of delivery. Shoes must be:
- Unworn and in the original condition
- Returned in their original packaging
How to Return or Exchange
- Contact Us: Email us at support@metazqvr.com with your order number and reason for return or exchange.
- Follow Instructions: Our team will provide you with a return shipping label and instructions.
- Ship Back: Send the item back to us using the provided label.
Refunds
- Once we receive and inspect your returned shoes, we’ll process your refund within 7-10 business days.
- Refunds will be issued to your original payment method.
- Shipping costs are non-refundable.
Exchanges
- Need a different size or style? Let us know!
- Exchanges are subject to stock availability.
- We’ll ship your replacement item as soon as we receive your return.
Non-Returnable Items
- Shoes that have been worn outdoors
- Clearance or final sale items
- Gift cards
Need Assistance?
If you have any questions about returns or exchanges, our friendly customer service team is ready to help at support@metazqvr.com.